More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at firstname.lastname@example.org and we’ll make it right!
At this time we do not offer return in any case, we just offer replacement or refund. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Because our products are printed on your demand, replacement or refund is accepted only in cases of:
- Significantly different from the description or the preview shown to you.
- Damaged due to the fault of our factory or the carrier.
- Not what you ordered.
Other cases related to wrong size, wrong color caused by wrong choosing from customer, in case you want to order a new replace one, we will support by offering you a discount code of 30% (excluding shipping fee). we thank you so much for your understanding and co-operation.
We accept exchange or refund for any defective item within 30 days.
To file a claim, please send us an email to email@example.com and include the following information :
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
- Delivery address
We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product without additional cost to you.
In case you want to receive the refund instead of replacement. We will process the refund right after confirming the defective item from information you provided.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the next 8 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Address: 182 Stewart Ln, Delanson, NY 12053, United States